FAQ

1. Where do you ship?
We currently ship exclusively within Poland.

2. What products do you sell?
We specialize in wallets and purses for everyday use, fashion, and personal organization.

3. How long does delivery take?
Orders are processed within 1–3 business days and delivered within 2–5 business days after dispatch.

4. How can I track my order?
You will receive tracking details by email once your order has been shipped.

5. Can I return my order?
Yes, you can return your order within 14 days of receiving it. Items must be unused and in their original packaging.

6. Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

7. What if my wallet or purse arrives damaged?
Please contact us within 7 days with photos of the damage. We will arrange a replacement or refund.

8. What materials are your products made from?
Our wallets and purses may be made from leather, synthetic materials, fabric, or blended materials depending on the design.

9. Are your products suitable for daily use?
Yes, our products are designed for practicality, organization, and everyday convenience.

10. Do you offer different styles and sizes?
Yes, we offer a variety of styles, colors, and sizes to suit different preferences.

11. What payment methods do you accept?
We accept secure Shopify payment methods, including major credit and debit cards.

12. How can I contact you?
Email: lisasuok@gmx.net
Phone: 889590657